Online Medical Certificate FAQs

Yes. You can use our simple form to apply for an online medical certificate from home without seeing a doctor.

Yes, our service is legitimate. All our certificates are assessed and approved by an AHPRA registered medical practitioner, making them legal documents with the same validity as those obtained through in-person clinics. Additionally, we may recommend an in-person consultation if we believe your condition requires physical examination.

No, our service is not a scam. Our medical certificates are issued by an AHPRA registered doctor and include all necessary information such as dates, the doctor's professional details, and their signature.

Doctor's Note Australia is founded and run by Dr. Rupinder Singh, a licensed, registered, and fully insured doctor based in Perth, WA, who upholds high clinical standards. Each document we provide quotes Dr. Singh's AHPRA registration number for verification.

You will need to choose the kind of certificate you need (sick note for yourself or a carer’s note) and choose the price you willing to pay (depending on the speed of response). Then, once you’ve made a payment, fill out the application form and hit SUBMIT. If you do not hit SUBMIT, your payment would have gone through but we would not receive a request for a certificate. In this case, you will not receive your medical certificate. Please ensure you fill in all details correctly and take your time to do it, as medical certificates that have been issued cannot be amended in most cases.

We don't provide backdated certificates because we can't verify past illnesses without a consultation. To obtain a valid backdated certificate, visit your local GP who can issue one after assessing your condition during a consultation.

It is still possible to get a medical for an illness in the past (or if you were caring for someone ill in the past). However, this has to be done via telehealth or face to face consultation with a GP. You can visit any one of our doctors at haleroadmnedical.com or alternatively book an appointment to visit your GP at the earliest. With more days lapsed, you will not be able to get a certificate.

Unfortunately, the details on the Doctors Note cannot be changed once the certificate has been issued.

All medical certificate issued by DoctorsNote Australia are signed off by a registered medical practitioner. As per Fair Work Commission Australia (www.fwc.gov.au), your employer is not allowed to question the reason for your absence from work as this is a breach of doctor-patient confidentiality. If for any reason your employers has questions in regard to the legitimacy of your medical certificate, they should be asked to contact us at doc@doctorsnote.com.au

Yes. You may apply for a carer’s certificate dated the current date you intend it for or for the next day.

It's possible to receive a medical certificate that covers recent (past) days, but certain conditions apply, subject to a doctor's assessment. At Doctor's Note, we can't determine your situation without a consultation, and we adhere to AHPRA guidelines, so we can't provide backdated certificates. For a backdated certificate, consider visiting your GP with relevant information about the person you were caring for.

To obtain a certificate, please visit our online website at doctorsnote.com.au and select the relevant certificate you need. $10 sick notes will be emailed to you within 48 hours of your application, while $14.95 certificates (sick notes and carers notes) are sent immediately upon payment and $12.95 certificates are sent 12 hours later.

All certificates are delivered to your email inbox and via text message, so please ensure you've entered the correct email address. Check your spam/junk folder if you haven't received your certificate within the specified time frame.

Occasionally, emails with attachments end up in the spam/junk folder. Always check your spam/junk folder before contacting us. If you still haven't received your certificate within the mentioned time frame, please contact us via our website's "live chat" or email us immediately for assistance. Delays in response may occur due to shift working hours, public holidays, or server interruptions.

In most cases, delays in receiving certificates occur due to incorrect email addresses entered in our forms or email providers' firewall protections blocking emails with attachments. If you encounter this issue, please contact us immediately, and we will email your certificate promptly. Delays in response may occur due to shift working hours, public holidays, or server interruptions. Please also ensure that after making the payment and filling out the form, you click “SUBMIT” to ensure we receive both your payment and form. If you still experience issues in receiving your certificate, we will refund your payment immediately.

Yes, our certificates are valid throughout Australia, as we are a registered medical business in Australia, and all our certificates are issued by an Australian Registered Medical Practitioner.

Our certificates are issued by Dr. Rupinder Singh, a licensed, registered, and fully insured doctor based in Perth, WA. Dr. Singh ensures high clinical standards and maintains AHPRA registration.

We offer certificates at three different price points ($10, $12.95and $14.95). Advertisements can vary, and we may promote our certificates as either $10, $12.95 or $14.95. We cannot control which advertisement is displayed on your web browser, as it depends on the web's algorithm. We aim to avoid misleading our patients, so please ensure you select the correct price based on your needs.

We apologise for any inconvenience caused. This issue can sometimes be caused by errors in your web browser or electronic device. If it continues to happen, please refrain from making a payment when it doesn't match your intended amount. Instead, exit the website and try opening it in a different web browser or on a different electronic device. If the issue persists, consider trying again at a later time. If the problem still persists, you can visit your local GP or schedule a telehealth consultation with any GP.

We apologise for any inconvenience caused. This issue is typically caused by errors in your web browser or electronic device. If it continues to happen, please exit the website and try opening it in a different web browser or on a different electronic device. If the issue persists, consider trying again at a later time. If the problem still persists, you can visit your local GP,

Most educational institutions accept online medical certificates. However, some may require further details to explain your circumstances, especially for extensions or exam absence. We recommend checking your institution's policy and, if necessary, visiting your local GP for a face-to-face or telehealth consultation.

No, we don't provide medical clearance without a consultation. If you need medical clearance for work or study, please visit your local GP.

No, this service is not for fit-to-work certificates. Fit-to-work certificates typically certify that you are free of medical issues that could hinder your performance at work or study. For such certificates, please visit your GP for a face-to-face or telehealth consultation.

Unfortunately, we cannot issue certificates before receiving payment. If financial concerns are preventing you from obtaining a certificate, consider visiting your nearest bulk-billing GP, where bulk-billed medical certificates might be available.

We cannot amend a certificate once it has been issued. Please ensure all details on your form are correct before submitting it.

Medical certificates in Australia do not specify reasons for illness. This information is confidential between the doctor and patient. Reason details are usually included in insurance claim forms, which differ from medical certificates.

We have resolved this issue. Our forms now consider time zones throughout Australia. We appreciate your patience as we continually improve our online platform for a better user experience.

We do not provide Workcover, Centrelink, or TAC Certificates at the moment. For these certificates, we recommend consulting your regular GP, as continuity of care is vital for ongoing work-related health issues or certificates related to ongoing injuries or conditions.

While we don't offer paper copies, most employers accept PDFs of our certificates. They can verify the certificate's validity online without compromising patient confidentiality. You can print the document yourself if needed. Our practice is paperless, promoting efficiency and environmental friendliness.

For $10 sick notes, you'll receive them 48 hours AFTER payment and form submission. $14.95 sick notes and carers certificates are sent within 15 minutes upon payment and form submission to your email inbox and as text message. Please double-check your spam/junk folder if you haven't received your certificate within the specified time frame.

No there is no password. We have upgraded our security system so all certificates sent are now encrypted and protected.

In Australia, medical certificates are formal documents provided by qualified healthcare professionals, such as doctors or pharmacists, to verify an employee's inability to work due to illness or injury. These certificates serve as acceptable evidence when an employee takes sick or carer’s leave.

Employer's Right to Request Evidence:

Under the Fair Work Act 2009, employers can request evidence for any period of sick or carer’s leave, even as short as one day. The evidence must convince a reasonable person that the leave was taken for legitimate reasons. Acceptable forms of evidence include medical certificates and statutory declarations.

Content of a Medical Certificate:

According to the Australian Medical Association (AMA) guidelines, a valid medical certificate should include:

The employee's name and date of birth.

The date the certificate was issued.

The name and signature of the issuing medical professional.

A statement confirming the employee's unfitness for work due to illness or injury.

The specific dates the employee is unfit for work.

Employers should not expect a diagnosis on the medical certificate, as employees have a right to confidentiality. However, with the employee's consent, the medical professional can provide more details about the illness or injury.

Online Medical Certificates:

Online medical certificates, issued through telehealth services, are legally recognized in Australia, provided they are issued by a registered healthcare professional following a proper assessment. Employers are generally expected to accept these certificates; however, some may prefer in-person consultations. It's advisable to check your employer's specific policies regarding the acceptance of online medical certificates.

Employee Obligations:

Employees are required to inform their employer of their absence as soon as possible and provide the necessary evidence if requested. Failure to provide appropriate evidence may result in the employee not being entitled to paid sick or carer's leave.

Employer Considerations:

Employers should accept medical certificates at face value and should not contact the employee's doctor except to clarify points. They cannot refuse to pay an employee for sick leave if a valid medical certificate is provided, even if the certificate does not state the reason for the employee's illness.

For more detailed information, the Fair Work Ombudsman provides comprehensive guidelines on notice and medical certificates.

Occasionally, due to a technical error, you may receive a blank or incomplete certificate. If this happens, please contact us immediately at doc@doctorsnote.com.au for a resolution.

If you have trouble opening up your certificate, please contact us at doc@doctorsnote.com.au.

We provide medical certificates for:
- Personal illness or injury
- Carer’s leave
- Work and school absences
- Case-by-case evaluations by our doctors

We accept major credit cards and other secure payment methods displayed during checkout.

Your personal details remain confidential and will not be shared without your explicit consent.

Yes, our website is mobile-friendly, allowing you to access services conveniently on your smartphone or tablet.

No, all communications are handled via email for efficient service and record-keeping.

For any questions or help, email us at doc@doctorsnote.com.au, and we’ll respond promptly.

If your skin cancer screening or treatment requires time off, a doctor can issue a medical certificate for you.

The duration varies depending on the severity of the condition and the required treatment. A doctor will assess your situation, determine the appropriate leave, and issue a certificate accordingly.

Some workplaces may require documentation of your treatment, which a licensed doctor can provide through a valid medical certificate.

Yes. If anxiety, depression, or another mental health condition affects your ability to work, a doctor can provide a medical certificate for time off.

Not necessarily. If your doctor determines that mental health leave is necessary, they can issue a certificate without requiring formal treatment history.

Yes. If workplace stress, burnout, or anxiety impacts your ability to work, a doctor may issue a stress leave medical certificate to ensure you get the necessary recovery time.

The length of leave depends on your specific condition and doctor's recommendation. Sick leave can range from a few days to several weeks, depending on medical advice.

No. Employers cannot demand details about your diagnosis. They can only request a medical certificate confirming that you are unfit for work.

Yes. Employers are legally required to provide reasonable accommodations for employees experiencing mental health challenges, such as adjusted work hours, flexible arrangements, or reduced workloads.

Yes. If your mental health care requires appointments with a psychologist or psychiatrist, a medical certificate can be issued to justify time off from work.